- Agree, NEVER argue.
- Divert, NEVER reason.
- Distract, NEVER shame.
- Reassure, NEVER lecture.
- Reminisce, NEVER say "remember".
- Repeat, never say, "I told you."
- Do what they can do, NEVER say you can't.
- Ask, NEVER demand.
- Encourage, NEVER condescend.
- Reinforce, NEVER force.
